DialBack instantly texts back every call you miss, answers your customers’ questions, and books them on your schedule — 24/7, even when you’re on the job.
Try the live demoSee pricingDon’t take our word for it. Try it on your own phone, exactly like your customers would.
Demo line only — no sales calls, no spam. Standard message & data rates may apply.
of calls to HVAC companies go unanswered — worst during peak season, when every call counts most.
of callers who don't get an answer never call back. No voicemail. They just dial the next shop on Google.
average value of a lost residential service call — replacements and emergencies run into the thousands.
of missed calls happen after hours — nights, weekends, holidays. Exactly when nobody's answering.
A customer calls while you’re on a roof, in an attic, or after hours.
They get a reply in seconds — before they can dial your competitor.
The system answers their questions and schedules the job.
We talk through your services, pricing, and hours so the assistant answers like someone who works at your shop.
Your number, your custom AI, and the carrier texting registration every legit service needs. You do nothing.
You call your own line, watch it work, and we set one forwarding code on your phone. 30 seconds.
Missed calls become booked jobs. If it doesn’t book you one in 30 days, you don’t pay.
If DialBack doesn't book you at least one job in your first 30 days, you don't pay. No contract either way — cancel anytime, keep your number.
No contract, no setup fee, cancel anytime. One saved job pays for the whole month.
| Do nothing | $30 auto-text apps | Answering service | DialBack | |
|---|---|---|---|---|
| Caller gets an instant response | ✗ | ✓ | Hold times | ✓ seconds |
| Answers their questions | ✗ | ✗ one text, then silence | ✓ | ✓ |
| Books the job on your calendar | ✗ | ✗ | Takes a message | ✓ |
| Works nights & weekends | ✗ | ✓ | Extra cost | ✓ 24/7 |
| What you actually get | ✗ | A robot that only says “we’ll call you back” | A stranger reading a script who then texts you the message | Your questions answered & the job booked |
| Set up for you | — | ✗ DIY | ✓ | ✓ |
| Typical cost | $40K+/yr in lost jobs | $20–60/mo | $250–300+ and climbs the busier you get | $297/mo — flat, no matter how many calls |
No. Your number stays on your trucks, your cards, and Google. We set up one 30-second forwarding code on your phone — when you can't answer, the call quietly rolls to DialBack and the text goes out. Customers never see a difference.
Judge for yourself — call the demo line above and hang up. Short, plain texts, one question at a time, written like a local shop. No corporate script.
Anytime. Every text thread shows up on your phone, and the second you reply, you're driving. DialBack handles the ones you can't get to — it never locks you out.
That's the whole point. 62% of missed calls happen after hours — DialBack answers at 9pm on a Saturday the same as 9am on a Tuesday, and books straight onto your calendar.
About a week. Most of that is the phone carriers registering your business for texting (a legal requirement for every texting service). Setup on your end is one phone call and one forwarding code.
$297 a month, flat. No setup fee, no per-text charges, no contract. If it doesn't book you a job in the first 30 days, you don't pay.
DialBack is a missed-call text-back service for trades businesses. When a customer's phone call to a participating business goes unanswered, our system sends that caller a text message so the business can respond, answer questions, and schedule service.
Message types: replies to your inquiry, answers to service questions, appointment scheduling and confirmations. Customer care and transactional messages only — no marketing blasts, no purchased lists, no messages to anyone who did not contact the business first.
Message frequency: varies based on your conversation. Most people receive only a handful of messages relating to a single service request.
Cost: message and data rates may apply. DialBack does not charge consumers for messages.
To stop: reply STOP to any message and messaging ends immediately. Reply HELP for help, or email [email protected].
Carriers: carriers are not liable for delayed or undelivered messages.
Privacy: mobile information and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes. See our privacy policy and terms of service.
DialBack (“the Service”), operated by Luke Hardy, provides missed-call text-back and customer-messaging software to businesses. By using the Service or this website you agree to these terms.
Service is billed monthly at the listed price, with no long-term contract. You may cancel at any time; cancellation takes effect at the end of the current billing period. The Service is provided “as is” without warranties of uninterrupted operation; message delivery depends on third-party telecom carriers. You agree to use the Service only for lawful business communication with your own customers and to comply with applicable messaging laws, including the TCPA. The Service and this website are intended for business use by individuals 18 years of age or older. Liability of DialBack for any claim related to the Service is limited to the amount paid for the Service in the prior month. Questions: [email protected].
We collect only the information needed to operate the Service: contact details you provide (name, phone number, email, message content) when you contact us, use the demo line, or use the chat widget. We use this information to respond to inquiries, provide the Service, and send service-related messages.
Consent to receive text messages is collected exclusively through this website’s chat widget and through customer-initiated calls or texts. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold or shared with any third parties. You may opt out of messages at any time by replying STOP, or get assistance by replying HELP. To request deletion of your information, email [email protected].
Cookies & tracking: This site uses only essential cookies and basic analytics provided by our website and chat platform to operate the site and understand usage. We do not use advertising trackers, and we do not sell browsing data.
Data security: Your information is stored in access-controlled systems, transmitted over encrypted (HTTPS/TLS) connections, and accessible only to authorized personnel. We retain information only as long as needed to provide the Service, and delete it on request.